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Bill Pay FAQ

In this section, we explore how to pay bills in our new Home Branch online banking platform. We talk about how to manage your Bill Pay accounts, payees and payments.


Bill Pay

To get started, you must first enroll in Bill Pay. Then you can select an account (like your checking account) and add payees; once enrolled,  you can’t remove this original account. After you enroll, you can add (or remove) other accounts from which to pay bills.

Note the following details about Bill Pay:

  • Depending on Alabama ONE's configuration, some pages may not appear in desktop, tablet, or mobile versions of Bill Pay.
  • If Alabama ONE offers a third-party Bill Pay vendor instead of Integrated Bill Pay, you will be directed to the vendor's external site and the system will log you in automatically. That functionality is called single-sign on (SSO).
  • If Alabama ONE offers eBill (electronic bill) services, you can configure payees to send an electronic version of a paper bill that you can pay in online banking. You can also set up automatic payments for eBills.

Enroll in Bill Pay 

  1. On the Home page, do one of the following:
  • In the Sidebar, click or tap Enroll in Bill Pay.
  • In the navigation menu, click or tap Transactions > Bill Pay.
  1. Click or tap the account you want to enroll, then click or tap Enroll in Bill Pay.
  2. Select the accounts you want to use to pay bills and click Save.
  3. On the Agreement page, click or tap I agree to enroll in bill pay.
  4. When a success message appears, click or tap Continue to Bill Pay.

Manage Bill Pay Accounts

  1. In the navigation menu, click or tap Transactions > Bill Pay.
  2. Click or tap Options > Edit "Pay from" accounts.
  3. Select the check box for each account that you want to appear when you pay a bill. Clear the check box to remove an account from Bill Pay.


  1. Click or tap Save.
  2. Click or tap Close in the success message.

Note:  You cannot remove the account that you selected when you enrolled in Bill Pay.

Manage bill payment payees

To pay a bill, select a payee that you want to send money. You must add a payee in one of the following before you can make a payment:

  • Online banking
  • Mobile banking app
  • Bill Pay site

Tip:  You can also use the Bill Pay site to edit and delete payees.

Add a Payee

You can use the Bill Pay page to add people and companies that you want to pay. You must enter details such as contact information and your account number with the payee.

To add a bill payment payee

  1. In the navigation menu, click or tap Bill Pay.
  2. Click or tap +Add payee.
  3. On the Add Payee page, do the following:
  • Enter the name of the payee in the Name field.
  • If the Payee Type drop-down list is configured to appear, select the type of payee.
  • (Optional) Give the payee a nickname in the Payee Nickname field.
  1. Enter the Address for the payee. The address can include up to three address lines, along with the required City, State, and ZIP.
  2. Enter the Area Code and Phone for the payee.
  3. If required, enter the account number with the payee in the Payee Account # field.
  4. Click or tap Save.
  1. When the success message appears, click or tap Close. The Bill Pay page appears with the new payee listed.

Tip:  Payment options vary depending on the Payee Type. If you select the Individual Payee Type, you can enter an optional Payment Type and Payee Account #. If you select Company Payee Type, there is no Payment Type, but a Payee Account is required. If you select Email Payee Type, Email Address is required.

Edit a bill payment payee

  1. In the Pay Bills tab of the Bill Pay page, locate the payee that you want to edit, then do one of the following:
  • Click or tap the payee account card. On the resulting page, click or tap Manage Payee in the right corner and select Edit Payee.
  • Click or tap the three dots on the payee account card and select Edit payee.
  1. On the Edit Payee page, make any needed changes, and click or tap Save.
  2. When the success message appears, click or tap Close.

Note:  Some payees and their fields cannot be edited if they are established vendors with information that is on file with the Bill Pay site.

Delete a bill payment payee

  1. In the navigation menu, click or tap Transactions > Bill Pay.
  2. In the Pay Bills tab of the Bill Pay page, locate the payee that you want to delete, then do one of the following:
  • Click or tap the payee account card. On the resulting page, click or tap Manage Payee in the right corner and select Delete Payee.
  • Click or tap the three dots on the payee account card and select Delete payee.
  1. A confirmation message appears. Click or tap Delete to delete the Payee.

Manage bill payments

On the Bill Pay page, payees appear as items in a list on the Pay Bills tab. Clicking or tapping on the payee opens a page where you can submit a payment or manage the payee.

Bill Pay payee card

Bill Pay submit payment page

The Payment Activity tab includes the payment date, bill status, payee, payment account, and amount. Clicking or tapping on the payment displays more information, including a confirmation number and a payee account number.

Note:  You can click or tap Options > Visit Bill Pay Site on the Bill Pay page for additional bill payment options. Call us for more information.

Paying a Bill

  1. In the navigation menu, click or tap Transactions > Bill Pay.
  2. On the Pay Bills tab of the Bill Pay page, browse or search for the payee that you want to pay and click or tap the payee name.
  3. On the payment page, do the following:
  • In Amount, specify the amount that you want to pay. Some payees include additional payment options. Click or tap one of the following options to select it for payment:
  • Total balance
  • Minimum amount due
  • Other amount
  • In the Pay-from-account list, select the account from which you want to make the payment.
  • If the Delivery Method list is visible, click or tap the delivery method.
  • In the Deliver on calendar, click or tap the date to pay the bill.

4.         Click or tap Submit Payment to schedule the payment.

5.        On the Payment Scheduled page, click or tap Go to Bill Pay or Go to Bill Payment Activity.

Note:  The Bill Pay workflow may differ depending on the processing model Alabama ONE offers. An alternate configuration will change which columns are displayed and how you select the date.

Multi-Pay 

You can use Bill Pay to make payments to multiple payees in a single workflow using a desktop browser rather than selecting one payee at a time.

  1. In the navigation menu, click or tap Transactions > Bill Pay.
  2. For each payee, do the following:
  • Select an account in the Pay From drop-down list.
  • Enter an Amount.
  • Select a Date.
  1. Click or tap Review Payments.
  2. (Optional) Click or tap Edit Payments to edit your payment information.
  3. Click or tap Submit Payments.

Using eBills

If supported by Alabama ONE, you can make an online payment with eBills. eBills are an electronic version of your bill that you receive directly within Bill Pay and that you can view and pay immediately. They look exactly like paper statements, and the only difference is they are conveniently delivered to your online account within Bill Pay instead of your home mailbox.

To access payees that support eBills, click Transactions > Bill Pay to open the Pay Bills page. Payees that support eBills include an "eBill eligible" label on their tiles.

Note:  The menu path may vary, depending on how online banking is configured for Alabama ONE. For example, the Bill Pay option may appear under Services.

If you are enrolled in eBills, you will have the Manage eBills option in the navigation menu.

Payees configured for eBills that have payments due have one of the following labels:

  • Overdue
  • Due Tomorrow
  • Autopay (if enrolled)
  • Due <date>

Enrolling in eBills

Before you can receive eBills, you must enroll in eBills, as described here.

  1. Click Transactions > Bill Pay. 
  2. Click a payee tile that includes an Ebill Eligible label.

  1. On the Payment page, click This payee is eligible: Sign up to receive bills now.
  2. On the Terms and Conditions page, read the text, provide your login ID and password (for the payee site), then click Sign up for ebills.

Note:  You may be required to provide your account number rather than login ID and password.

  1. When the confirmation message appears, click Go back to Bill Pay.

Note:  eBills will appear in online banking after one or two billing cycles.

Managing eBills

You can use the Manage eBills page to view eBill statements, cancel eBills, or navigate to the Manage Payees page.

  1. Click Transactions > Bill Pay or Transactions > Multi-Bill Pay.
  2. When the Pay Bills page appears, locate the payee you want to configure autopay options for.
  3. Click or tap the three vertical dots (  ) on a payee tile, then click Manage ebills in the drop-down menu.
  4. On the Manage ebills page, you can:
  • See a summary of posted eBills
  • See detailed eBill statements
  • Cancel eBill services
  • Manage payees

Setting up Automatic payments for eBills

This section describes how to set up automatic payments for eBills to streamline your bill paying process.

  1. Click Transactions > Bill Pay or Transactions > Multi-Bill Pay.
  2. Locate the payee you want to configure autopay options for, click or tap the three vertical dots (  ) on a payee tile, then click Manage Autopay in the drop-down menu.
  3. Select the payment amount.
  4. Select an account in the Pay from account drop-down menu.
  5. Select a Payment date.
  6. Click Submit autopay options.

Note:  Within online banking, you can view or cancel your current Autopay settings. However, to modify existing Autopay rules, you must go to the full bill pay site.

View bill payment history to a payee

You can use the options ( ) button for a payee to view payments you’ve sent to that payee in the past.

  1. From the Pay Bills tab in the Bill Pay page, find the payee whose payment history you want to view.
  2. Click or tap the options button for the payee. Click or tap See payment history.
  3. Click or tap View payment activity.

Search for a bill payment

You can search for a pending or completed bill payment on the Payment Activity tab of the Bill Pay page.

  1. In the navigation menu, click or tap Transactions > Bill Payment.
  2. Click or tap the Payment Activity tab.
  3. In the payment list, click or tap the bill payment for more information.
  4. To find specific transactions, use the Search transactions field to enter search terms.
  5. Click or tap the filters button ( ) to open the search filter. Enter the desired values and click or tap Apply Filters.

Canceling a bill payment

You can use the Payment Activity tab of the Bill Pay page to cancel a pending bill payment that you created.

  1. In the navigation menu, click or tap Transactions > Bill Payment.
  2. Click or tap Payment Activity.
  3. In the list of scheduled bill payments, click or tap Actions on the line of the pending bill payment that you want to cancel.
  4. Click or tap Cancel. When the payment has been canceled successfully, a message appears.
  5. Click or tap Close.