HOW DO I SIGN UP FOR HOME BRANCH?
Come by any branch location to sign up for this free member service. We will activate your account and mail your User ID and Password. Please allow 3-5 business days. If you are out of town, we can mail the Home Branch Application and Agreement form to you. It will have to be notarized and returned to the Credit Union. Upon receiving, we will activate your account and mail your User ID and Password. Please allow 3-5 business days.
Forgot your Password?
What do I do if I forget my password?
From the Home Branch logon screen, you will see this cell. Click on the password hint link, key in the necessary information, answer one of your challenge questions and type in your new password. If you are still having problems, you may call the credit union for troubleshooting assistance. In order to maintain security on your account, we cannot reset passwords via the phone. You will need to stop by one of our offices for this service.
How do I change my password?
After logging on to Home Branch, click on the link at the top of the page called “Change Security.” You can enter your old password and then enter your new password and confirm the new password.
How do I change my email address?
After logging on to Home Branch click on the Menu named “Maintenance” and select the Change Contact Information. You will be able to enter your new email address under the Manage Email Address section.
Why can’t I see my spouse’s or my child’s account information?
In order to be able to view or access any account, you must be the owner or the joint owner. If you feel you are the joint owner on an account but can’t see it on Home Branch, please call the Credit Union and we will status the accounts for you. The Credit Union will then advise you what needs to be done to get this corrected.
Why is my paid off loan still listed on Home Branch?
Closed accounts are purged at various times throughout the year. If your loan has been closed for more than one year, please call the Credit Union. We will status the loan and determine what action needs to be taken to delete it.
What does the error “frequency limit exceeded” mean?
You have reached a monthly transaction limit established by the Federal Reserve for accounts that are considered non-transactional. Share draft accounts are considered by the Federal Reserve to be transactional while Shares, DMA and Special Savings are not. The limit for transactions on a non-transactional account is 6 per month. Call your credit union if you need more information.
Why can’t I retrieve a copy of my check if it displays that it is a “Pre-Authorized Debit”?
While you wrote a check to pay for goods or services, the company that you paid converted your check to an electronic Accounts Receivable Entry (ARC) item. The company read the MICR line (the embossed line of numbers at the bottom of your check consisting of a routing and transit number, account number, check number and spaces for check amount) off of the check, added the amount you paid and passed this information along to the Federal Reserve for processing as an ACH item. Since the check was destroyed upon conversion and never scanned, an image cannot be provided. Companies that perform this type of conversion are generally very large billers, for example AT&T MOBILITY and DISH NETWORK opt to take advantage of this process.
What if I don’t access my Home Branch account for a while?
Home Branch will become dormant after 6 months of inactivity and not allow logons. If this happens, you may come by one of our branch locations or email us at firstname.lastname@example.org to get your Home Branch account reactivated.