Bill Pay Update Notice

Alabama ONE Bill Pay Update Notice
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IMPORTANT SERVICE NOTICE
Your Bill Pay is being upgraded.
On April 9, 2019 we're introducing a new and better way to pay bills.
Soon you will have access to an easier, faster, and more convenient way to pay bills. On April 9, 2019, your Bill Pay account will be automatically upgraded free of charge.
Here's what you need to know:

Any payment you need paid between April 2 and April 12, must be scheduled by April 1 and paid by April 8 (i.e., no changes can be made to scheduled payments between 4/2 and 4/12).

The majority of payees will convert over, so you will not have to re-key any of your payee information or scheduled payment dates.

If you have a payee that doesn’t convert, you will be contacted by an Alabama ONE Discover-e Specialist who will assist you.

Your eBills will not convert. Please contact a Discover-e Specialist if you have any questions updating your eBills in our new bill pay system.

Prior to the upgrade, you’ll want to print out hard copies of your payment history. Some of your current payment information may not transfer over to your upgraded account.

Beginning April 9, 2019, our new, upgraded bill pay system, iPay, will launch.

We’re here to help. If you have any questions regarding this upgrade, please contact us at 800.225.0110. Thank you for choosing Alabama ONE for your financial needs. We’re excited to serve you even better with our upgraded iPay service.