Digital Banking FAQ - Alabama ONE

e-ONE Digital Banking FAQs

Have Questions? We are here to help

Why should I use the card management features? Why is it important? - Card Management

Being able to control transactions and get alerts for your Alabama ONE cards can help you protect yourself against fraud, and help you manage your family’s finances better.

What kind of controls can I set, and what kind of alerts can I get for my Alabama ONE cards? - Card Management

Being able to control transactions and get alerts for your Alabama ONE cards can help you protect yourself against fraud, and help you manage your family’s finances better.

What is the difference between Disabling my card and reporting it as Lost or Stolen? - Card Management

Disabled will temporarily lock your card. Use the temporary Disabled feature if you misplace your card, but you feel that you will find it. Maybe you have misplaced it in your home or car, or maybe you know that you left it at a restaurant. These would be reasons why you would want to place your card in a Disabled status. If someone else does have your card and attempts to use it while it is Disabled, transactions will be declined. If you do find your card a few hours or even days later, you can place your card back in an Enabled status, which unlocks the card and allows you to go back to using it normally.

Lost or Stolen will permanently deactivate your card. This action cannot be undone and that card can never be used again. Use this feature if you suspect your card was stolen, compromised, or if you lost it and have not been able to find it. Once your card has been reported as Lost or Stolen, you will need to be issued a new card with a new number. A new card can be requested within your e-ONE digital banking account, calling 800-225-0110, opt. 9, or by visiting your nearest branch and having a new card printed out in just a few minutes.

How can I start using the card management features? - Card Management

Once logged in to your e-ONE Digital Banking account, simply open the left navigation menu, tap the dropdown for Digital Banking, and then tap on “Card Management” to begin enrolling your card(s) and start setting up controls and alerts.

How long does it take for a card management control or alert setting to take effect? - Card Management

Control and alert settings take effect immediately.

I got an alert for a transaction that I did not make or authorize. Now what?

If you ever get an alert for a transaction that you did not make or authorize, contact Alabama ONE right away.

Do I need to update controls and alerts within card management if my card gets replaced?

Yes. If you receive a new card you will need to enroll it in Card Management to add controls and alerts for this new card.

What if I do not see a credit card that I have within card management?

If you set alerts within card management and begin receiving duplicate alerts that possibly come at different times, login to your e-ONE Digital Banking account, click on Settings in the main menu, click on Alerts, review all of the Alerts that you have turned on, and turn off any that are no longer needed.

What if I am already receiving alerts that were setup outside of card management?

Where can I find Digital Banking tutorials?

Online Banking tutorials are available for you at this link and on the Alabama ONE YouTube channel. The Digital Banking Guide may also be helpful to you – this digital guide includes step-by-step instructions on how to do anything in Online Banking, from making loan payments to setting up budgeting tools.

Go to our Digital Banking tutorials

Download the e-ONE Digital Banking Guide

You can login to Online Banking using your desktop or mobile device from our website home page or by using the e-ONE Digital Banking App, available on the Apple App Store and the Google Play Store.

What are the requirements for my User ID?

Your User ID must be at least 4 characters long and can include letters and numbers, but cannot contain your account number. User IDs are not case-sensitive.

What are the password requirements?

Your password must be at least 6 characters long and must contain one (1) letter and one (1) number. Your password can include special characters and is case-sensitive.

How many chances do I get to correctly answer my password?

You have 3 chances to correctly answer your password. After three incorrect attempts, your account will be locked and you will need to reset your password using the “Forgot Your Password / Lockout Reset” on the Digital Banking login screen. NOTE: You will only be able to reset your password on your registered devices.

If you are locked out of your Online Banking account and need help logging in, please contact our TEAM at (800) 225-0110 or (205) 759-1595.

What do I do if I get locked out of my Digital Banking account or forget my login information?

You can unlock your Online Banking account by clicking “Forgot Login” or “Forgot Password” on the Online Banking login screen. NOTE: You will only be able to reset your password on your registered device.

If you are locked out of your Digital Banking account and need help logging in, please contact our TEAM at (800) 225-0110 or (205) 759-1595.

How much does Digital Banking cost?

Online Banking is a free service.

Can I use Digital Banking on my phone or tablet?

Yes! We suggest using our e-ONE Mobile App to access Digital Banking on your phone or tablet. You can download the e-ONE Mobile App from both the Apple App Store and the Google Play Store.

What if I have any troubleshooting questions while using card management?

Contact Alabama ONE with any questions you may have.

What if I do not see a credit card that I have?

Our credit card settings are slightly different than our debit card settings, therefore you may not see a credit card if you are the joint owner of the credit card account. In this case, the credit card should be viewable within the card management section of the credit card’s primary owner and controls and alerts can be managed there.