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Privacy & Security

Updated 6/1/24

Digital Banking has added a convenience factor to conducting your business with Alabama ONE. However, with that convenience comes the threat of fraud. Together with Alabama ONE, you can take steps to protect your financial identity. A best practice to keeping your accounts safe is to be informed.

Unsolicited Contact

Alabama ONE will never initiate contact with its members to obtain or verify any account or personal information. Account and personal information include account number, credit or debit card number, social security number, and/or digital banking credentials. If you receive any request for this information, disconnect the call and immediately call the Credit Union at 205-759-1595 or 800-225-0110, or e-mail us at contactcenter@alabamaone.org to report the activity.

There are times that may require the Credit Union to contact you unsolicited. If you have a pending loan application, the Credit Union may contact you to obtain additional information to process the application. If the Credit Union suspects fraudulent activity on your Alabama ONE credit or debit card(s), you may be contacted by an employee of Alabama ONE or third party representing the Credit Union to validate the transaction.

Debit and Credit Card Fraud

Debit and credit card fraud takes place every day in a variety of ways. While you can’t always prevent fraud from happening, you can make it tougher for someone to get your card information. A few best practices can help you keep your cards safe.

Fraud protection practices include:

  • Don’t provide your card number to anyone over the phone unless you made the call and you know the company to be reputable.
  • Keep customer service phone numbers from the back of your credit or debit card on a list that is separate from your purse or wallet in the event of theft.
  • Notify your card issuer of travel dates and destinations. If your card gets used in an unusual destination, the transaction may be declined.
  • Save your receipts to compare with your statement.
  • Report any questionable charges to your card issuer immediately.

Identity Theft

Identity theft involves the fraudulent acquisition and use of a person’s identifying information, usually for financial gain. Identity thieves may use your information to repeatedly commit fraud which may include opening new accounts, purchasing automobiles, applying for loans, credit cards, and social security benefits, and/or renting apartments.

You can protect yourself by doing the following:

  • Report lost or stolen debit cards, credit cards, or checks immediately.
  • Shred all documents containing personal information.
  • Don’t respond to e-mail, text, or phone messages that ask for personal information.
  • Review your credit reports.
If you suspect you have become a victim of identity theft, you should immediately act to reduce any further damage.

  • Contact one of the credit bureaus to place a fraud alert on your credit report. You may also consider a credit freeze.
    • Equifax – 1-800-525-6285
    • Experian – 1-888-397-3742
    • Transunion – 1-800-680-7289
  • Order a credit report from each of the three agencies. Placing a fraud alert on your credit report entitles you to a free credit report from each agency.
  • Create an Identity Theft Report by submitting a complaint about the theft to the Federal Trade Commission and filing a police report.
    • Federal Trade Commission – 1-877-438-4338

Alabama ONE recommends you check your credit report at least annually even if you don’t suspect identity theft. In 2012, the Federal Trade Commission conducted a study and it found that 5% of consumers had errors on their credit reports that could result in less favorable terms for loans. Therefore, it is important to review your credit report just as you would a bank statement or credit card bill.

You may obtain your free credit report from each credit bureau at Annual Credit Report once every 12 months.

Additional Resources

Feathr Privacy Notice

Alabama ONE may collect user data such as IP addresses, cookies, or other tracking technologies such as pixels.  This data may be used by Feathr, our third-party provider, to target advertising on other websites based on your online activity.  The Feathr network is comprised of numerous websites.  As such, the presence of an Alabama ONE banner ad does not imply that Alabama ONE is aligned with or supports the views expressed on each individual website.

If you wish to no longer to receive targeted ads served by Alabama ONE or on our behalf, you have the ability to opt-out.  More information on how to opt-out is available here.  Please note that if you delete your cookies or upgrade your browser after opting out, you will need to opt-out again.  Also, you will need to opt-out for each device and/or browser.

Social Engineering

Social engineering relies heavily on human interaction. It involves tricking people into breaking normal security procedures and providing confidential information. Social engineers exploit a person’s natural inclination to trust instead of attempting to hack your software.

Examples of social engineering techniques include the following:

  • Baiting – Baiting is when an attacker leaves a malware-infected physical device, such as a USB flash drive in a place it is sure to be found. The finder then picks up the device and loads it onto his or her computer, unintentionally installing the malware.
  • Phishing – Phishing is when a malicious party sends a fraudulent e-mail disguised as a legitimate email, often purporting to be from a trusted source. The message is meant to trick the recipient into sharing personal or financial information or clicking on a link that installs malware.
  • Vishing – Vishing is the act of using the telephone in an attempt to scam the user into surrendering private information that will be used for identity theft. The scammer usually pretends to be a legitimate business and tricks the victim into thinking he or she will profit.
  • Smishing – Smishing attempts to direct the text message recipient to visit a website or call a phone number, at which point the person being scammed is enticed to provide sensitive information such as credit card details or passwords. Smishing websites are also known to attempt to infect the person’s computer with malware.
  • Scareware – Scareware involves tricking the victim into thinking his computer is infected with malware or has inadvertently downloaded illegal content. The attacker then offers the victim a solution that will fix the bogus problem; in reality, the victim is simply tricked into downloading and installing the attacker’s malware.

Regulation E: Electronic Funds Transfers

Regulation E is designed to provide protection from fraudulent and/or unauthorized transactions to consumers making electronic funds transfers. Examples of transactions covered under Regulation E include point-of-sale (POS) transfers; automated teller machine (ATM) transfers; direct deposit or withdrawal of funds; telephone transfers; transactions resulting from debit card transactions, whether or not initiated through an electronic terminal; and electronic check conversion.

In the event you notice a transaction that you believe could be fraudulent and/or unauthorized, call 205-759-1595 or 800-225-0110, or write to Alabama ONE, 1215 Veterans Memorial Parkway, Tuscaloosa, AL 35404. You must notify the Credit Union within 60 days from the transmittal of the statement on which a fraudulent and/or unauthorized transaction occurs.

For further information, see the Electronic Funds Transfers Disclosure Statement in your Master Account Agreement. If a copy of the Master Account Agreement is needed, call 205-759-1595 or 800-225-0110, or e-mail contactcenter@alabamaone.org.

Business and Commercial Accounts

Business and commercial accounts are not covered by Regulation E. Therefore, it is critical that business and commercial members implement sound security practices to reduce the risk of fraud and unauthorized transactions. While business and commercial accounts may not be covered under Regulation E, some protections may still apply to these accounts.

Alabama ONE advises each business and commercial member to perform a risk assessment and evaluate the controls they have in place periodically. The risk assessment should evaluate whether the business and commercial member has implemented sound security practices.

Alabama ONE recommends each business and commercial business member review information and guidelines provided by the Federal Trade Commission in order to ensure a sound security plan is put into place.


To View Alabama ONE's Online Privacy & Security Policies - click here.

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