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Digital Banking

digital banking

Our branch in your home

Digital Banking is like having an Alabama ONE branch in your home. You’ll love how easy our Digital Banking platform is to use from the moment you start using it. Access the best of our electronic services – at home or on the go. After your account is opened, you may conduct account transactions, view account histories, schedule transfers, access e-Statements and the list goes on and on! And, you may sign up for Bill Pay, a convenient and cost-effective way to send payments to merchants or payees. Sign Up TODAY!

To sign up for Digital Banking you must have a current, valid email address on file at Alabama ONE.

Making digital banking easy

While we’ve designed the Digital platform to be intuitive and easy to use, you might have questions. You can get step-by-step solutions in our downloadable Digital Banking Guide.

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Access your account quickly and safely

Alabama ONE members can access their accounts quickly and safely using their smartphone. In addition, your mobile device’s fingerprint verification or facial recognition feature will match to your user ID, increasing security and authenticity for financial transactions.

How to access the Digital Banking App

  1. On your mobile device, download the Digital Banking app from the AppStore or Google Play.
  2. If you are a new user, enroll for digital banking by clicking "Sign Up."
  3. If you are already using digital banking on another device enter your login ID and password.
  4. Sign in.
  5. You are now logged into the Digital Banking platform!
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Sign Up for Text Banking.

Digital Banking

Frequently Asked Questions

Have Question? We are here to help

Why should I use the card management features? Why is it important?

Being able to control transactions and get alerts for your Alabama ONE cards can help you protect yourself against fraud, and help you manage your family’s finances better.

What kind of controls can I set, and what kind of alerts can I get for my Alabama ONE cards?

Being able to control transactions and get alerts for your Alabama ONE cards can help you protect yourself against fraud, and help you manage your family’s finances better.

How can I start using the card management features?

Once logged in to your Digital Banking account, simply open the left navigation menu, tap the dropdown for Digital Banking, and then tap on “Card Management” to begin enrolling your card(s) and start setting up controls and alerts.

How long does it take for a card management control or alert setting to take effect?

Control and alert settings take effect immediately.

What if I do not see a credit card that I have?

Our credit card settings are slightly different than our debit card settings, therefore you may not see a credit card if you are the joint owner of the credit card account. In this case, the credit card should be viewable within the card management section of the credit card’s primary owner and controls and alerts can be managed there.

I got an alert for a transaction that I did not make or authorize. Now what?

If you ever get an alert for a transaction that you did not make or authorize, contact Alabama ONE right away.

Do I need to update controls and alerts within card management if my card gets replaced?

Yes. If you receive a new card you will need to enroll it in Card Management to add controls and alerts for this new card.

What if I do not see a credit card that I have within card management?

If you set alerts within card management and begin receiving duplicate alerts that possibly come at different times, login to your Digital Banking account, click on Settings in the main menu, click on Alerts, review all of the Alerts that you have turned on, and turn off any that are no longer needed.

What if I am already receiving alerts that were setup outside of card management?

If you set alerts within card management and begin receiving duplicate alerts that possibly come at different times, login to your Digital Banking account, click on Settings in the main menu, click on Alerts, review all of the Alerts that you have turned on, and turn off any that are no longer needed.

Where can I find Digital Banking tutorials?

Online Banking tutorials are available for you at this link and on the Alabama ONE YouTube channel. The Digital Banking Guide may also be helpful to you – this digital guide includes step-by-step instructions on how to do anything in Online Banking, from making loan payments to setting up budgeting tools.

Go to our Digital Banking tutorials

Download the Digital Banking Guide

You can login to Online Banking using your desktop or mobile device from our website home page or by using the Digital Banking App, available on the Apple App Store and the Google Play Store.

What if I have any troubleshooting questions while using card management?

Contact Alabama ONE with any questions you may have.

What’s Your ONE?

Want to Speak to an Expert?

Dive into an ultraconvenient experience with Penny, our AI-powered online chat service, that provides instant and accurate assistance around the clock, or connect with our team through Live Chat 7:30 AM to 6:00 PM, Mon-Fri for personalized support. Plus, we've extended our after-hours servicing for loans and new account assistance, now available from 5:00 PM to 10:00 PM, Mon-Fri, ensuring we're here for you whenever you need us.

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