e-ONE Digital Banking FAQs

Have Question? We are here to help

Why should I use the card management features? Why is it important?

Being able to control transactions and get alerts for your Alabama ONE cards can help you protect yourself against fraud, and help you manage your family’s finances better.

What kind of controls can I set, and what kind of alerts can I get for my Alabama ONE cards?

Being able to control transactions and get alerts for your Alabama ONE cards can help you protect yourself against fraud, and help you manage your family’s finances better.

How can I start using the card management features?

Once logged in to your e-ONE Digital Banking account, simply open the left navigation menu, tap the dropdown for Digital Banking, and then tap on “Card Management” to begin enrolling your card(s) and start setting up controls and alerts.

How long does it take for a card management control or alert setting to take effect?

Control and alert settings take effect immediately.

I got an alert for a transaction that I did not make or authorize. Now what?

If you ever get an alert for a transaction that you did not make or authorize, contact Alabama ONE right away.

Do I need to update controls and alerts within card management if my card gets replaced?

Yes. If you receive a new card you will need to enroll it in Card Management to add controls and alerts for this new card.

What if I do not see a credit card that I have within card management?

If you set alerts within card management and begin receiving duplicate alerts that possibly come at different times, login to your e-ONE Digital Banking account, click on Settings in the main menu, click on Alerts, review all of the Alerts that you have turned on, and turn off any that are no longer needed.

What if I am already receiving alerts that were setup outside of card management?

If you set alerts within card management and begin receiving duplicate alerts that possibly come at different times, login to your e-ONE Digital Banking account, click on Settings in the main menu, click on Alerts, review all of the Alerts that you have turned on, and turn off any that are no longer needed.

Where can I find Digital Banking tutorials?

Online Banking tutorials are available for you at this link and on the Alabama ONE YouTube channel. The Digital Banking Guide may also be helpful to you – this digital guide includes step-by-step instructions on how to do anything in Online Banking, from making loan payments to setting up budgeting tools.

 

Go to our Digital Banking tutorials

 

Download the e-ONE Digital Banking Guide

 

You can login to Online Banking using your desktop or mobile device from our website home page or by using the e-ONE Digital Banking App, available on the Apple App Store and the Google Play Store.

What are the requirements for my User ID?

Your User ID must be at least 4 characters long and can include letters and numbers, but cannot contain your account number. User IDs are not case-sensitive.

What are the password requirements?

Your password must be at least 6 characters long and must contain one (1) letter and one (1) number. Your password can include special characters and is case-sensitive.

How many chances do I get to correctly answer my password?

You have 3 chances to correctly answer your password.  After three incorrect attempts, your account will be locked and you will need to reset your password using the “Forgot Your Password / Lockout Reset” on the Digital Banking login screen. NOTE: You will only be able to reset your password on your registered devices.

 

If you are locked out of your Online Banking account and need help logging in, please contact our TEAM at (800) 225-0110 or (205) 759-1595.

What do I do if I get locked out of my Digital Banking account or forget my login information?

You can unlock your Online Banking account by clicking “Forgot Login” or “Forgot Password” on the Online Banking login screen. NOTE: You will only be able to reset your password on your registered device.

 

If you are locked out of your Digital Banking account and need help logging in, please contact our TEAM at (800) 225-0110 or (205) 759-1595.

How much does Digital Banking cost?

Online Banking is a free service.

Can I use Digital Banking on my phone or tablet?

Yes! We suggest using our e-ONE Mobile App to access Digital Banking on your phone or tablet. You can download the e-ONE Mobile App from both the Apple App Store and the Google Play Store.

Become a Member

Build a healthy financial life so that whatever the goal that is most important to you – your ONE – becomes a reality.

Mortgages
You are about to leave Alabama ONE Credit Union’s website. Alabama ONE Credit Union provides links to other websites for your convenience and informational purposes. Linked sites are not under the control of Alabama ONE Credit Union and Alabama ONE Credit Union is not responsible for the content of any linked site.